Verbal Communication Paper - 1459 Words

Effective Communication Paper Gia Guines CJA/ 304 Dennis Santos Sr. There are many aspects to the communication process. It is necessary to take into consideration the definition of communication. Communication is defined as a process involving several steps, among two or more persons, for the primary purpose of exchanging information (Wallace, 2009). There are several steps that compose the communication process. Communication requires transmitting an idea, sending the idea through a medium, receiving the message, understanding the idea, and providing feedback to the message sender (Wallace, 2009). Transmitting an idea suggests the adaptation of one or several thoughts and the desire to say these ideas. Often times†¦show more content†¦Third, formal channels require a written record, which may further restrict the flow of information. This is because many people hesitate to put their thoughts or ideas in writing. Fourth, this form of communication to respond rapidly to changing situations is enabled. Formal channels offer many adva ntages that must also be considered. Formal communication satisfies that all of the organizations are on the same page. Formal communication is more clear and concise than informal communication so that there is no confusion regarding the purpose or content of the message. Formal communication also establishes a paper trail for further use at a later time. When dealing with informal channels, it must also be taken in consideration the advantages and disadvantages of its use. Informal channels are the unofficial routes of communication taken by an organization (Wallace, 2009). These are not seen on an organizational chart, and they may not be official sanctioned. Informal channels not only serve as a conduit for gossip, but also provide a needed link within an organization (Wallace, 2009). Informal channels are used within a department in many ways. When time is a critical factor, this is an instance when informal communication is exercised. By using informal channels one c an cut across lines of authority and responsibility to pass on the information quickly (Wallace, 2009). Informal channels of communicationShow MoreRelatedVerbal and Nonverbal Communication1472 Words   |  6 Pages This paper will be focusing on the research done on verbal and nonverbal communication. First, we need to know what verbal and nonverbal communication is. Nonverbal communication is the way in which people communicate, intentionally or unintentionally, without words. Nonverbal communication uses nonverbal cues including facial expressions, tone of voice, gestures, body position, movement, the use of touch, and gaze (Aronson, Wilson, Akert, 2013). Verbal communication is what a person actually saysRead MoreThe Importance Of Communication And A Sports Coach1719 Words   |  7 PagesIn the topic of communication and care, one will be the discussing the importance of having interpersonal skills and written communication in sports coaching. This essay will also include the variety of skills a coach will need to progress in their line of business. In this essay, we will also be reviewing the positives and negatives of these forms of communication and how they can affect the job as a sports coach. Most say that communication is key to success in both the sports and business societyRead MoreThe Importance Of Communication And Its Strategic Benefits962 Words   |  4 PagesThe Importance of Communication Christina L Young, Student Grantham University Option 3: Traditional Paper Abstract In this paper, I approach what is the importance of communication. 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Also explain how demonstrative communication involves listening and responding. This will include nonverbal and unwritten communication which involves facial expressions, inflection in the voice and body languageRead MoreDifferent Theories Of Communication, Leadership, And Interpersonal Relations Within The Context Of A Toastmasters Essay1304 Words   |  6 PagesToastmasters is a group that seeks to promote communication skills and strategies among those who are interested in developing them, and to build leaders. For this purpose, Toastmasters helps people improve their abilities to communicate by presenting various types of public speeches. It is useful for all type of professionals to gain self-confidence and personal growth. This paper discusses the three distinct but interrelated theories of communication, leadership, and in terpersonal relations withinRead MoreBusiness Communication Trends Paper798 Words   |  4 PagesBusiness Communication Trends Paper Com/285 September, 4, 2010 Business Communication Trends Paper Business communication is a tool necessary to accomplish organizational objectives. Given recent advancements in technology and globalization of services, communication skills remain one of the most highly sought-after skills employers look for in job candidates. In this paper I will examine the role business communication plays in the Texas Health and Human Services Commissions day-to-day activity

The Doctrine Of The Trinity - 1361 Words

The doctrine of the Trinity is foundational to the Christian faith. It is crucial for properly understanding what God is like, how He relates to us and how we should relate to Him. The doctrine of the Trinity explains that there is one God who eternally exists as three distinct Persons: the Father, Son, and Holy Spirit. In other words, God exits one in essence but three in person. The Trinity does not divide God into three parts. These definitions express three crucial truths: The Father, Son, and Holy Spirit are three distinct Persons, but there is only one God. In other words, each person of the Trinity has their own â€Å"office,† and each person of the Trinitarian society is revealed through their relation to the other persons of the Trinity (Edwards, Works of Jonathan Edwards volume 21, 31). It must be said that the work of the Trinity is a work of all three persons in complete consent with each other. Therefore, when one mentions the work of one person of the Trinity it is the work of all three. The idea of God as Trinity is a doctrine that sets Christianity apart from the other monotheistic religions. Moreover, it is through the Trinity that God is revealed to man and offered salvation. I will show that it is through the persons of Trinity man fully comes to know God and is capable of being justified to God, and therefore, the Trinity does make a difference. To begin, it is through the Son that man is capable of being justified to God and receiving salvation. TheShow MoreRelatedThe Doctrine Of The Trinity Essay1153 Words   |  5 PagesDoctrine of the Trinity The Trinity is a hard concept for the human minds to fully comprehend. Although the word â€Å"Trinity† is not mentioned in the Bible, there is evidence that God is three in one. Jesus’ baptism described in Matthew 3:13-17 references the Trinity. Matthew speaks of Jesus coming out of the water, the heavens opening, and describing the Spirit of God descending like a dove and a voice from heaven saying â€Å"This is my Son, whom I love.† Also, in Matthew 29:19 it says â€Å"Therefore go andRead MoreThe Doctrine Of The Trinity861 Words   |  4 PagesBefore discussing the Trinity, it is essential to first understand the Doctrine of the Trinity and what it states. Unfortunately for Christians, an exact definition for the Trinity is not provided in the Bible, actually the word ‘trinity’ is never even used in the Bible. Fortunately, however, the Bible is saturated in the belief of a Triune God. The Doctrine of the Trinity states that there is only one G od. The Father, the Son, and the Holy Spirit are all one God, but the Father is not the Son whoRead MoreThe Doctrine Of The Trinity1583 Words   |  7 PagesLike most doctrines of the Church the doctrine of the trinity do not develop fully until there was a need to establish the orthodox view point. The Council of Nicaea determined and stated that Christ and God were separate yet unified, each fully God. This was more of a statement of belief and not theological doctrine. As heresies arouse in regard to the nature of Christ and his relationship to the Father it became more important to develop a theological doctrine that would support the not fully developedRead MoreThe Doctrine Of The Trinity1752 Words   |  8 Pages God as Trinity, is a fact that all orthodox Christians can attest to with absolute certainty, however if we were to ask those same people â€Å"what does that mean for us, how does that affect the way we live our lives†? I suspect, most would not have an answer. For the majority of orthodox Christians, the Trinity is an abstract theological concept, that is best left for theologians to philosophise over, and has no place in the life of the average Christian. Karl Rahner, an Austrian philosopher and theologianRead MoreThe Doctrine Of The Trinity1513 Words   |  7 PagesThe doctrine of the Trinity can be defined as the introduction to the Christian faith. For a number of years, special attention to the doctrine of the Trinity has been given by the educational theologians. The theologians have done lengthy writing on the history of the doctrine development, the relevance of the doctrine in the life of the world and the church. This doctrine was first formally and thoroughly exp ressed in the fourth century in reaction to alleged alterations of the Bible teachingsRead MoreThe Doctrine Of The Trinity1670 Words   |  7 PagesSince the Nicene Council church patriarchs and theologians have toiled to communicate the principle of the Trinity as a doctrine in the Christian church. Our class readings from Augustine, Thomas Aquinas, Karl Barth, and Elizabeth Tanner reveal the necessity for discussion about the trinity to evolve throughout the last 1500 years of Christian theology in order for the doctrine to be modernized to the lexical and social understanding of contemporary Christians. Although Augustine may be one of theRead MoreThe Doctrine Of The Trinity978 Words   |  4 PagesThe word Trinity cannot be found in the bible, but neither can omnipresent or omniscient; yet they all describe the Biblical expression of who God is and how he is revealed to humanity. Furthermore, the doctrine of the Trinity is so crucial to Christianity, that if it was removed Ch ristianity would crumble and fall into cult status. Even through the doctrine of the Trinity took almost a three hundred to be formally stated at the Council of Nicea (325) and the Council of Constantople (381);1 RogerRead MoreThe Doctrine Of The Trinity1600 Words   |  7 Pages Augustine and the Trinity Introduction The doctrine of the Trinity is often viewed as an archaic and abstract theory many churches and theological study programs settled on long ago, and therefore, has little relevance to modern Christian faith. Over the past fifteen centuries, the doctrine of the Trinity has played a peripheral role in Christian theology. Formulated in Nicea (325 C.E.) and later revised in Constantinople (381 C.E.), it has been generally accepted by most Christians. However, thisRead MoreThe Doctrine Of The Trinity1236 Words   |  5 PagesThe doctrine of the trinity The doctrine of the trinity is the essence and reality of God in his deepest inner life. The trinity is the highest thing that the human brain can contemplate. The doctrine of the trinity is one of the most mysterious theologies in the Christian faith and it is the heart and soul of its teachings. In the trinity there is one true God but three persons. The father, son, and holy spirit. There are misconceptions or heresies going against this belief that there is one GodRead MoreThe Doctrine Of The Trinity9485 Words   |  38 Pages THE DOCTRINE OF THE TRINITY: Instructor: Lisa Nichols Hickman – hickmanl@duq.edu Director: Father Radu Bordeianu, Ph.D. Course Description: At the center of the Christian faith is a mystery. This mystery has everything to do with the identity of God, the nature of Christian community, the salvation history and our understanding of Christology. This is the mystery of the Trinity – how is the Godhead fully three persons, and yet one nature? Theophilus was the first to name the ‘triad’ nature

Supplychain Relationship Free Essays

Supply Chain Relation ships: Wheatco Ltd and Chemco Ltd Case authors: Marie koulif-Souviron, Alan Harrison and jaques Colin Introduction: This case is based on two US owned chemical corporations and both industry leader in their chosen activities with equal size. Also it is mentioned in case both have similar organizational cultures and goals. In 1991, results of their partnership they have established Two unit plants in UK. We will write a custom essay sample on Supplychain Relationship or any similar topic only for you Order Now They comprise large wheatco plant with 700 employees and Small chemco plant with 70 employees. Key Issues: Quality issues relating to additive A1 -Issues in information sharing in operational, tactical, strategic levels -Communication in shop level -high degree of interdependence – Unreliability in upper stream and downstream of chemco Indicative question 1. Map and (Using diagrams) describe the supply chain management process, indicating physical product flow within the companies. Case study boundary Physical FlowInformation Flow Fig1. Supply Chain Map (Physical flow, Information Flow within companies) – Marie koulif-SouvironThe supply chain relation involve in this case study are about a chemco facility and two wheatco units namely basic chemical SBU and Specialities SBU. The two units are belonging to two different strategic units. The chemco facilities dedicated to produce chemical additive called ‘A1’ which is used in production of rubbers. B150 is part of basic chemical unit of wheatco is for sole purpose of supplying Feedstock 1 , feed stock 2 and a gas ‘B2’ to which are raw material of chemical additive ‘A1’ to chemco . A1 manufacturing process produces a gas B3 as a by product. This is recycling to the Wheatco Basic.The one only customer of wheatco basics is chemco, while more than half of A1 produced in chemco are supplied to wheatco rubber B88 it is specialities SBU specialized in manufacturing rubbers. Rest of chemco customers are in Europe and USA. The Chemco UK plant was built in 1990 in near by Wheatco site and describe as ‘across fence neighbour’. The close proximity between both enables Chemco to get feedstock used in its manufacturing operations from Wheatco. And wheatco obtains the chemical additive A1 from Chemco for use in its rubber manufacturing process by pipe lines.The important attribute of this relation referred as ‘close supply chain’ because both of them are suppliers to and customers of each others. And both parties are dependent in others. The production process is operated in a cyclic clock basis hence there are little buffer stock in supply chain. They have direct contact with each in order inform any variation. Apart from supplying chemicals and additives wheatco supplies utilities to chemco such as water, compressed air and gas etc. it handles chemco waste product as well. 2. Explain and illustrate the information flow that’s should ideally underpin the wheatco – chemco relationship. Supply chain processes involve the flow of information and materials. The information flow precedes and causes material to flow through the supply chain. Thus, supply chain material flow will, only if follows good information flow. The supply chain management overview diagram (Fig1) depicts the flows of information and material between wheatco basic- chemco – wheatco rubber. They have supply chain management processes and systems to support this model’s components. It is important to understand the distinctions between these components and what position each holds in the supply chain. [pic]Fig 2. Wheatco – Chemco local relationship structure- Marie koulif-Souviron 2 The fig shows the direction of information flow within organizational members. Among them manufacturing engineer Wheatco basic, operation manager chemco facility are key people. There is intensive relationship between upstream of wheatco basic chemco facility and chemco facility to wheatco rubber. In addition to this informal contact there are some teams formed to for particular objectives. Logical coordination team, technical team and quality improvement team and steering committee are formed to meet on regular basis .Marie koulif-Souviron states in her paper that â€Å"Overall, information appeared to flow openly and freely within the WTC-CH relationship. The flow of information was secured through an agreement of â€Å"confidentiality and non-use†, which was included in the contract and bound both firms and their employees† and he supported his argument from following statements from state ment from some seniors. â€Å"So now we are trying to evolve the relationship so that it is transparent. This is truly what the cost of chemical additive is; this is truly the cost of feedstock.So when we make decisions on extensions or what products to introduce, we have a fair idea of what the true costs are (CH-Corp) If CH feel they are becoming uncompetitive because of WTC pricing, they’re free to express that (and vice versa) That requires us to may be have or use information that neither company has shared to that point as to how much of their assets are depreciated and what capital investments are ongoing to support that existing asset (WTC-Corp). Strategic information Tactical Information Operational information Fig 3. Information requirement at different levels 1. 2.MARIE KOULIKOFF-SOUVIRON (2002), Characteristics of Reciprocal Dyadic Supply Relationships and Related People Management Practices: A Cross-Case Comparison of An Inter- and an Intra-Firm Context, PHD thesis ,School of manageme nt Cranfield university 3. Compare and contrast the potential failure modes within the wheatco –chemical relationship and provide possible solution to these problems. High degrees of interdependence between three strategic business units are considerably make clashes and bottleneck situation. It causes a frustration and unreliable to both parties. There are some common problem arises.Firstly, the operator’s job is more difficult when the plant is not reliable. Secondly there is a feeling of helpless and incapable proceed advance in the case of the upstream process breakdowns to Wheatco rubber from Chemco and so. , thirdly the insight of the other process are not transparent to others. Unscheduled long time Shutdowns were a cause of tension because they involved an underlying fear of having to carry the blame for shutting down the whole supply loop, described as â€Å"a worried feeling between the two plants –Wheatco chemical and Chemco- that one was going to keep the other one down† (Chemco operator).Operating the process at times of unreliability was presented as an intense work pressure for the operator. â€Å"Through a 12 hour shift the feed trips then you put them back on then it trips again and it does wear you down if you’re constantly having to start the plant up again. When the plant trips, then there are a number of things you need to look at (†¦ ) and to get the whole thing settled down, it would take quite a few hours. † (Wheatco engineer) Another key issue is the opacity of the other site’s production processes, and this creates short time demand/schedule in tight coordination.Getting basic understanding of the other plants therefore seems to be an important task as it is key to managing the both way interdependence. Such insight knowledge into the other plant was gained by one of the Wheatco shift managers who used an operator who had worked for Chemco in the past, to grant him on his view he said â€Å"He’s very useful to me because when there are problems I can speak to him and say â€Å"well we’ve got a problem with may be 314 pit, what do you reckon it is? And he’ll go and have a look with me and he’ll say â€Å"well they could be doing something with their water scrubbers or they could have washed this particular vessel up†. So that gives me a bit of inside information if you like. So it helps. † Some possible solutions are †¢ Job design One problem is in working within this relation ship lack of understanding and unclearness of others party’s role. Wheatco employs large number of people and Chemco has comparatively less. it is likely to be Wheatco system seems to well arranged and rigid. Chemco is opposite to that. People with same title may entitle to do different tasks and responsibility.In a systematic approached company employees will hesitate to cross their limit and act. This will create delays. Synchronized job design with combining tasks and responsibilities will need to created to solve this type of problem †¢ Training: When they recruit new people or promote some people to senior level the extended training should be given to understand strategic objective of relationship. This training programme will allow them to get mutual understanding of partnership to avoid confliction in communication. Understanding of other palnt operation should be more important to currant employee as well . ny changes in one company such new person, changing responsibility to the title should be informed clearly †¢ Communication: Internal communications within all three SBUs are important to attain strategic goals of relationship in multifaceted interaction. That communication take place in several team formed. The steering team formed in 2000 play vital role here. Provide your detail recommendations and conclusions within your report. The seven out come expected from well established supplier –customer partnership are 1. Supplier partnership will contribute to improvement in the quality of input out and to the final product. . It will reduce to total cost of ownership. 3. It will enhance the customer service. 4. It will significantly reduce the risk involvement in the procurement. 5. It will contribute to technological excellence of the product. 6. It will support to reduce the marketing time of final product. 7. It will support positively to competitive position. From the finding of implication from case study implication following raring were give to two SBUs involve here. SI- Significant improvement CI-Considerable improvement MI-Modest improvement NI- no improvement NM-not measured Table. 1 SBUs are assessed against performance factors Criteria |Wheatco chemical SBU |Chemco SBU | |Quality improvement |NM |NM | |Total Cost of ownership |SI |SI | |Customer service |CI |CI | |Procurement risk |SI |SI | |Technological improvement |NM |NM | |Reduction in time to market |NM |NM | |Competitive advantage |CI |SI |It is very clear that since both are interdependence and close supply chain one parties impact on particular criteria such as quality or marketing time will impact other side as well. In the development of supply chain strategy, integrated approach in changes in elements is important rather than implementing functional changes. Positive results and progress will only appear if the purpose of each changes will linked together, tuned to strategic goal of organization. Some suggestions are given in order to help to review and reorganize the changes should be taken to improve the performance. Changes in element. Design and implementation training programme. Introducing cross functional teams Setting goal with minimum frustration Reference: 1. Marie Koulikoff-Souviron (2002), Characteristics of Reciprocal Dyadic Supply Relationships and Related People Management Practices: A Cross-Case Comparison of An Inter- and an Intra-Firm Context, PHD thesis, School of management Cranfield university. 2. Tom Chadwick and Shan Rajagopal (1995) strategic supply management the implementation tool kit ,The charted institute of purchasing and supply 3. Robert Johnson .. ,cases in operations management 3rd edition,prentice Hall ———————– Wheatco Area Mgr –Basic chemical Chemco Business mgr Wheatco Basic chemical Unit 1 Chemco Chemical (A1 additive) Wheatco Specificities Rubber Other Wheatco corporate dev Other wheatco dev Wheatco rubber man. mgr Raw material suppliers Raw material suppliers Other chemco corporate dev Other chemco divisions Other chemco customers How to cite Supplychain Relationship, Papers

Supplychain Relationship Free Essays

Supply Chain Relation ships: Wheatco Ltd and Chemco Ltd Case authors: Marie koulif-Souviron, Alan Harrison and jaques Colin Introduction: This case is based on two US owned chemical corporations and both industry leader in their chosen activities with equal size. Also it is mentioned in case both have similar organizational cultures and goals. In 1991, results of their partnership they have established Two unit plants in UK. We will write a custom essay sample on Supplychain Relationship or any similar topic only for you Order Now They comprise large wheatco plant with 700 employees and Small chemco plant with 70 employees. Key Issues: Quality issues relating to additive A1 -Issues in information sharing in operational, tactical, strategic levels -Communication in shop level -high degree of interdependence – Unreliability in upper stream and downstream of chemco Indicative question 1. Map and (Using diagrams) describe the supply chain management process, indicating physical product flow within the companies. Case study boundary Physical FlowInformation Flow Fig1. Supply Chain Map (Physical flow, Information Flow within companies) – Marie koulif-SouvironThe supply chain relation involve in this case study are about a chemco facility and two wheatco units namely basic chemical SBU and Specialities SBU. The two units are belonging to two different strategic units. The chemco facilities dedicated to produce chemical additive called ‘A1’ which is used in production of rubbers. B150 is part of basic chemical unit of wheatco is for sole purpose of supplying Feedstock 1 , feed stock 2 and a gas ‘B2’ to which are raw material of chemical additive ‘A1’ to chemco . A1 manufacturing process produces a gas B3 as a by product. This is recycling to the Wheatco Basic.The one only customer of wheatco basics is chemco, while more than half of A1 produced in chemco are supplied to wheatco rubber B88 it is specialities SBU specialized in manufacturing rubbers. Rest of chemco customers are in Europe and USA. The Chemco UK plant was built in 1990 in near by Wheatco site and describe as ‘across fence neighbour’. The close proximity between both enables Chemco to get feedstock used in its manufacturing operations from Wheatco. And wheatco obtains the chemical additive A1 from Chemco for use in its rubber manufacturing process by pipe lines.The important attribute of this relation referred as ‘close supply chain’ because both of them are suppliers to and customers of each others. And both parties are dependent in others. The production process is operated in a cyclic clock basis hence there are little buffer stock in supply chain. They have direct contact with each in order inform any variation. Apart from supplying chemicals and additives wheatco supplies utilities to chemco such as water, compressed air and gas etc. it handles chemco waste product as well. 2. Explain and illustrate the information flow that’s should ideally underpin the wheatco – chemco relationship. Supply chain processes involve the flow of information and materials. The information flow precedes and causes material to flow through the supply chain. Thus, supply chain material flow will, only if follows good information flow. The supply chain management overview diagram (Fig1) depicts the flows of information and material between wheatco basic- chemco – wheatco rubber. They have supply chain management processes and systems to support this model’s components. It is important to understand the distinctions between these components and what position each holds in the supply chain. [pic]Fig 2. Wheatco – Chemco local relationship structure- Marie koulif-Souviron 2 The fig shows the direction of information flow within organizational members. Among them manufacturing engineer Wheatco basic, operation manager chemco facility are key people. There is intensive relationship between upstream of wheatco basic chemco facility and chemco facility to wheatco rubber. In addition to this informal contact there are some teams formed to for particular objectives. Logical coordination team, technical team and quality improvement team and steering committee are formed to meet on regular basis .Marie koulif-Souviron states in her paper that â€Å"Overall, information appeared to flow openly and freely within the WTC-CH relationship. The flow of information was secured through an agreement of â€Å"confidentiality and non-use†, which was included in the contract and bound both firms and their employees† and he supported his argument from following statements from state ment from some seniors. â€Å"So now we are trying to evolve the relationship so that it is transparent. This is truly what the cost of chemical additive is; this is truly the cost of feedstock.So when we make decisions on extensions or what products to introduce, we have a fair idea of what the true costs are (CH-Corp) If CH feel they are becoming uncompetitive because of WTC pricing, they’re free to express that (and vice versa) That requires us to may be have or use information that neither company has shared to that point as to how much of their assets are depreciated and what capital investments are ongoing to support that existing asset (WTC-Corp). Strategic information Tactical Information Operational information Fig 3. Information requirement at different levels 1. 2.MARIE KOULIKOFF-SOUVIRON (2002), Characteristics of Reciprocal Dyadic Supply Relationships and Related People Management Practices: A Cross-Case Comparison of An Inter- and an Intra-Firm Context, PHD thesis ,School of manageme nt Cranfield university 3. Compare and contrast the potential failure modes within the wheatco –chemical relationship and provide possible solution to these problems. High degrees of interdependence between three strategic business units are considerably make clashes and bottleneck situation. It causes a frustration and unreliable to both parties. There are some common problem arises.Firstly, the operator’s job is more difficult when the plant is not reliable. Secondly there is a feeling of helpless and incapable proceed advance in the case of the upstream process breakdowns to Wheatco rubber from Chemco and so. , thirdly the insight of the other process are not transparent to others. Unscheduled long time Shutdowns were a cause of tension because they involved an underlying fear of having to carry the blame for shutting down the whole supply loop, described as â€Å"a worried feeling between the two plants –Wheatco chemical and Chemco- that one was going to keep the other one down† (Chemco operator).Operating the process at times of unreliability was presented as an intense work pressure for the operator. â€Å"Through a 12 hour shift the feed trips then you put them back on then it trips again and it does wear you down if you’re constantly having to start the plant up again. When the plant trips, then there are a number of things you need to look at (†¦ ) and to get the whole thing settled down, it would take quite a few hours. † (Wheatco engineer) Another key issue is the opacity of the other site’s production processes, and this creates short time demand/schedule in tight coordination.Getting basic understanding of the other plants therefore seems to be an important task as it is key to managing the both way interdependence. Such insight knowledge into the other plant was gained by one of the Wheatco shift managers who used an operator who had worked for Chemco in the past, to grant him on his view he said â€Å"He’s very useful to me because when there are problems I can speak to him and say â€Å"well we’ve got a problem with may be 314 pit, what do you reckon it is? And he’ll go and have a look with me and he’ll say â€Å"well they could be doing something with their water scrubbers or they could have washed this particular vessel up†. So that gives me a bit of inside information if you like. So it helps. † Some possible solutions are †¢ Job design One problem is in working within this relation ship lack of understanding and unclearness of others party’s role. Wheatco employs large number of people and Chemco has comparatively less. it is likely to be Wheatco system seems to well arranged and rigid. Chemco is opposite to that. People with same title may entitle to do different tasks and responsibility.In a systematic approached company employees will hesitate to cross their limit and act. This will create delays. Synchronized job design with combining tasks and responsibilities will need to created to solve this type of problem †¢ Training: When they recruit new people or promote some people to senior level the extended training should be given to understand strategic objective of relationship. This training programme will allow them to get mutual understanding of partnership to avoid confliction in communication. Understanding of other palnt operation should be more important to currant employee as well . ny changes in one company such new person, changing responsibility to the title should be informed clearly †¢ Communication: Internal communications within all three SBUs are important to attain strategic goals of relationship in multifaceted interaction. That communication take place in several team formed. The steering team formed in 2000 play vital role here. Provide your detail recommendations and conclusions within your report. The seven out come expected from well established supplier –customer partnership are 1. Supplier partnership will contribute to improvement in the quality of input out and to the final product. . It will reduce to total cost of ownership. 3. It will enhance the customer service. 4. It will significantly reduce the risk involvement in the procurement. 5. It will contribute to technological excellence of the product. 6. It will support to reduce the marketing time of final product. 7. It will support positively to competitive position. From the finding of implication from case study implication following raring were give to two SBUs involve here. SI- Significant improvement CI-Considerable improvement MI-Modest improvement NI- no improvement NM-not measured Table. 1 SBUs are assessed against performance factors Criteria |Wheatco chemical SBU |Chemco SBU | |Quality improvement |NM |NM | |Total Cost of ownership |SI |SI | |Customer service |CI |CI | |Procurement risk |SI |SI | |Technological improvement |NM |NM | |Reduction in time to market |NM |NM | |Competitive advantage |CI |SI |It is very clear that since both are interdependence and close supply chain one parties impact on particular criteria such as quality or marketing time will impact other side as well. In the development of supply chain strategy, integrated approach in changes in elements is important rather than implementing functional changes. Positive results and progress will only appear if the purpose of each changes will linked together, tuned to strategic goal of organization. Some suggestions are given in order to help to review and reorganize the changes should be taken to improve the performance. Changes in element. Design and implementation training programme. Introducing cross functional teams Setting goal with minimum frustration Reference: 1. Marie Koulikoff-Souviron (2002), Characteristics of Reciprocal Dyadic Supply Relationships and Related People Management Practices: A Cross-Case Comparison of An Inter- and an Intra-Firm Context, PHD thesis, School of management Cranfield university. 2. Tom Chadwick and Shan Rajagopal (1995) strategic supply management the implementation tool kit ,The charted institute of purchasing and supply 3. Robert Johnson .. ,cases in operations management 3rd edition,prentice Hall ———————– Wheatco Area Mgr –Basic chemical Chemco Business mgr Wheatco Basic chemical Unit 1 Chemco Chemical (A1 additive) Wheatco Specificities Rubber Other Wheatco corporate dev Other wheatco dev Wheatco rubber man. mgr Raw material suppliers Raw material suppliers Other chemco corporate dev Other chemco divisions Other chemco customers How to cite Supplychain Relationship, Papers